Refund policy

Return & Refund Policy

No Returns Accepted

We do not accept returns or exchanges for any products once they have been delivered.

Please make sure to review your order carefully before completing your purchase.

Damaged, Defective, or Incorrect Items

We only offer refunds in cases where:

  • The item is defective

  • The item is damaged upon arrival

  • You received the wrong product

If you experience any of the above issues, please contact us within 48 hours of delivery at:
📧 jilans.online@mail.com

Include:

  • Your order number

  • Clear photos/videos showing the issue

Refunds (If Approved)

  • Once your claim is reviewed and approved, you will receive a full refund to your original payment method.

  • Refunds are typically processed within 5–10 business days.

  • Processing times may vary depending on your bank or payment provider.

Non-Refundable Situations

We do not offer refunds for:

  • Change of mind

  • Incorrect model/variant selected by the customer

  • Normal wear and tear

  • Minor cosmetic differences that do not affect functionality

Contact Us

For any issues or questions, please contact us at:
📧 a.yahya@gmx.us